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JadeTrack

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• Customer Success Specialist I

  Reports to: VP, Customer Success

  Direct Reports: None

  Last Updated: November 23, 2020

  Position Description

  Driven by a desire to solve customer problems, the Customer Success Specialist is responsible for diagnosing and anticipating customer needs while playing a key role in developing viable solutions to those needs. He or she will use data and analytics to drive continuous improvement for our customers and support the Sales team in delivering a consistent message of innovation and sustainability.

  Key Responsibilities

  Customer Facing

  • Communicate regularly with customers
  • Gather historical utility account data, populate system and develop strategy for obtaining future data via the most efficient method available per account
  • Onboard new customers so that they can best utilize JadeTrack software
  • Respond to customer requests
  • Coordinate with the product team to ensure product-related customer requests are communicated, evaluated, and executed as deemed appropriate
  • Represent JadeTrack at trade shows and other events

   

  Data & Analytics

  • Perform data entry, including identifying process improvements related to data entry and analysis
  • Evaluate real-time internal energy data to help customers identify savings opportunities
  • Utilize JadeTrack monitoring and alerts to identify usage anomalies and provide customer guidance for root cause analysis
  • Maintain up-to-date Utility Bill Management Master Account list

   

  Sales Support

  • Collaborate with Sales Leadership to develop outbound sales messaging
  • Support JadeTrack partners in their Sales & Marketing efforts
  • Product demonstrations to support sales and for customer training

   

  Qualifications & Experience

  • Associates degree or comparable experience
  • 2(+) years building and maintaining strong relationships with internal and external customers, and other key stakeholders
  • Strong organization skills with a proven ability to manage multiple tasks and deadlines
  • Excellent communication and presentation skills
  • Ability to analyze, measure and verify best practices
  • 2+ years of Energy or Utility Bill program management (preferred)
  • Desire to become certified in energy sector areas such as a Certified Business Energy Professional (BEP)
  • Certified Business Energy Professional (BEP) or Certified Energy Manager (CEM) (preferred)

   

  Benefits & Workplace

  • Competitive Salary plus Equity commensurate with experience
  • Full Medical, Dental & Vision coverage
  • Flexible PTO
  • A comfortable, casual work environment with free coffee, soda and snacks, activities to relax and build camaraderie, and free parking

   

  Equal Employment Opportunity

  JadeTrack is committed to providing equal employment opportunities to all applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law.